Last updated: January 2025
TriAkar is committed to quality. This policy explains what happens when something goes wrong and what our obligations are to you.
You may request a return within 7 days of the delivery date for standard (non-custom) products. Items must be unused, in their original condition, and undamaged. To initiate a return, email us at [email protected] with your order ID and reason for return.
Return shipping costs are borne by the customer unless the item was defective or incorrect. Refunds are processed within 5 to 7 business days of receiving the returned item.
If your item arrives damaged or is not what you ordered, email us a clear photograph within 24 hours of delivery. We will reprint and reship at no charge to you. Claims made after 24 hours of delivery may not be eligible for a free reprint.
We do not offer cash refunds for damaged items — only a free replacement. This is because every item is made to order and cannot be resold.
Custom orders are made specifically to your requirements. Once you approve the design or specifications, production begins and the order becomes non-refundable. You will be shown a digital preview or confirmation of specifications before we begin printing.
If you have not yet approved the design, you may cancel at no cost. If you cancel after production has begun, we may charge for materials already used.
Bulk orders (10 or more units) are subject to a separate agreement confirmed in writing before production. Partial refunds may apply if fewer than the agreed number of units are delivered due to our error.
Approved refunds are returned to the original payment method via Razorpay. Processing time is 5 to 7 business days after approval. Bank processing times may add additional delays outside our control.
For any return or refund request, contact us at [email protected] with your order ID. We aim to respond within 24 hours.