Privacy Policy

This policy explains what data we collect, why we collect it, and how it is used and protected.

1. Data We Collect

Name, email address, and phone number (for order fulfilment and communication)
Delivery address (for shipping)
Payment information (processed by Razorpay — we never see or store your card number)
Order history and communication records
Website usage data (pages visited, browser type) via standard server logs

2. How We Use Your Data

To process and fulfil your order
To communicate about your order, including updates and tracking information
To respond to enquiries and support requests
To improve our products and services based on order patterns

3. What We Do Not Do

We do not sell your personal data to third parties.
We do not share your data with advertisers.
We do not store payment card details — all payment processing is handled by Razorpay.
We do not send marketing emails without your consent.

4. Data Sharing

We share minimal data with third-party services only as required to fulfil your order. This includes courier partners (name, address, phone for delivery) and Razorpay (for payment processing). These partners have their own privacy policies.

5. Data Retention

We retain order data for a minimum of 3 years for accounting and legal compliance. You may request deletion of your personal data at any time by emailing us, subject to any legal retention obligations.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, email us at [email protected]. We will respond within 7 business days.

7. Security

We take reasonable precautions to protect your data. However, no internet transmission is completely secure. We are not responsible for breaches resulting from circumstances beyond our reasonable control.

8. Cookies

Our website may use basic cookies for functionality (such as cart state). We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this policy. Continued use of the website after changes constitutes acceptance. Significant changes will be notified by email to customers with active orders.

10. Contact

Privacy questions: [email protected]